USER SUPPORT & TRAINING

We assist end users with their daily questions and challenges on-site or remote. We identify potential for end user training, plan and perform them. We also highly encourage the “Train the Trainer”-concept empowering on site staff to conduct future trainings.

Trainings include, but are not limited to:

IT-onboarding training for new employees: What is needed on day one
Advanced training on workspace tools (e.g. Google Workspace, Atlassian, Slack, …)
Phishing awareness training
Risks and Rewards of AI in Business

EXAMPLES

MECHANICS IN THE FIELD

For our customers, that employ a hybrid workforce, including a vast amount of field sales and mechanics, we found solutions to address emerging challenges:

Specialized hardware: The devices are aligned with the needs of the workforce and are remotely supportable

User Training: Together with the customer we developed a training including training material to leverage the full potential of the devices and software. If necessary, we take over the training of end users via on focussed training days on site or remote meetings.

Procurement process: Devices are zero touch enrolled and procurement is seamlessly integrated throughout all involved departments

MONITORING OF WORKPLACES WITH AWS DASH BUTTONS

Challenge: A logistics center had a large number of workplaces with identical IT equipment that were used by several employees during the day. This made it difficult to track if the workplaces were operational and the supervisor had a hard time optimizing the usage and reporting defects to IT.

Solution: To provide a low-effort approach that uses the existing infrastructure, we deployed AWS IoT-Buttons to each workplace as a convenient option for users to request help and report a broken workplace. Help requests were forwarded to the supervisor, defect workplaces directly via ticket to IT.

Advantages:

Fast response times due to easy user interface
Dashboard with real time overview
Statistics and history of reliability